Privacy Policy
Last update: June 2025
We understand the importance you place on protecting your privacy and are committed to safeguarding the confidentiality of the personal information we collect about our clients and website visitors.
This policy concerns you. It describes how Vitrerie Laberge collects, uses, and discloses your personal information. It also explains how you can request access to this information or have it corrected when necessary.
When you provide us with personal information, you agree that it will be processed in accordance with this policy. In certain cases, we may seek your explicit consent through a positive action.
What is “personal information”?
Personal information is any information that can identify you, alone or combined with other information.
When do we collect your personal information?
We collect your personal information when you:
- Visit our websites
- Communicate with us
- Agree to receive our newsletters, promotional offers, or other communications about our products, services, promotions, or events
- Visit one of our branches, through our surveillance cameras
How do we collect your personal information?
Such information may be collected while using our websites and during business transactions.
What personal information do we collect and why?
We only collect the personal information necessary to provide you with our products and services and, optionally, to inform you about offers and promotions.
Identity information
Which?
- Name
- First name
- Phone number
- Email address
Why?
- To provide tailored services
- To help you communicate with us
- To offer support and services
- To ensure your satisfaction and follow up accordingly
- To establish and maintain sound business relationships
- When you consent, to inform you about our products, services, and promotions
- To ensure the safety of people and property in our retail locations
Usage information
Which?
- IP address
- Device information
- Date, time, and duration of visits on our websites
- Pages viewed
- Browsing preferences
- Information about products and services offered
- Preference data
Why?
- To operate, maintain, improve, and provide all website functionalities
- To understand and analyze your usage patterns and preferences
- To recognize you and identify your preferences on our websites
- For research, analysis, and marketing purposes
In general…
We may also use your personal information to:
- Comply with legal obligations
- Prevent cyberthreats, fraud, and errors
- Respond to requests, warrants, and court orders
- Protect your rights and interests as well as ours
- Cooperate in legal proceedings or investigations
If we wish to use your personal information for a purpose other than those described in this policy, we will obtain your consent beforehand.
Do we use geolocation or content personalization features?
In certain cases, we use technologies to offer personalized content, which requires your explicit consent.
Personalized Content
When you browse our websites or apps
We use technological tools to adapt content to your interests and preferences.
Some of these tools are enabled by default to ensure websites and apps function properly, facilitate navigation, and process orders.
See the “Cookies” section of our websites.
To whom do we disclose your personal information?
In certain situations, we use service providers to help us serve you. Some of these providers are located outside Quebec. Before disclosing your personal information, we ensure they are bound by adequate privacy and data protection obligations.
Examples of service providers:
Hosting services
Secure data and server storage/management
Marketing and advertising
Generate targeted ads and send promotions/newsletters
Data analytics
Improve services through usage information
Email services
Manage email communications
Affiliated companies
Assist with shared services
We may disclose personal information in case of real or suspected fraud, or in exceptional circumstances when required by law (e.g., a court order), or if obtaining your consent is not possible. Information may also be shared in cases of debt collection or business transactions.
How do we protect your personal information?
Safeguards
We use physical, administrative, and technical safeguards to protect personal data from unauthorized access.
Access restrictions
Only authorized staff who need to consult your data in the course of their duties have access. They must comply with both legal and Vitrerie Laberge’s requirements for confidentiality and data protection.
Warning
No security measure is absolute. If you believe your interaction with us is no longer secure, contact us immediately at the address provided in “How to contact us.”
How long do we retain your personal information?
We keep your data only as long as necessary for the purposes described in this policy, to meet legal obligations, resolve disputes, and fulfill business agreements.
You can request correction or deletion of inaccurate or outdated data at any time.
What are your rights regarding your personal information?
To exercise your rights, write to us at [email protected] (see the “How to Contact Us” section for other options).
Access, correction, deletion
You can access your personal information and request corrections, updates, or deletion.
Withdrawal of consentt
You can withdraw your consent at any time. However, this may affect our ability to provide certain services.
For more information on privacy rights under Quebec law, please consult the Government of Quebec’s resources.
How to contact us?
For any questions regarding the protection of your personal information, please contact the Privacy Officer by email at [email protected] or at the following address:
Privacy Officer
5385 Rideau Street
Quebec (Quebec)
G2E 5V9
Can we update this Privacy Policy?
Yes. Since privacy concerns, business practices, and laws evolve, we may update this policy. If significant changes occur, we will publish a notice on our website.
The latest online version of this Privacy Policy will always apply.